Data Retention and Privacy Program
Via takes your privacy very seriously. Via does maintain and distribute some of your specific information in order to comply with very specific State and Federal laws and only with agencies and vendors for the specific purpose stated in those laws. For example, if your vehicle is involved is a manufacturer’s recall, your information may be distributed in order to notify you of that recall. If your vehicle has any warranty work performed or any financial assistance from the manufacturer, some of your specific data will be distributed to the manufacturer.
If you are a California resident (click here) to learn more about your rights under the CCPA and how you can exercise those rights by submitting certain requests to us.
For all privacy requests, we will need to obtain personal information from you to ensure that we know who is making the request. If we are unable to find you in our records, or match the data you provide on this website with what we have in our records, we will notify you.
This process is currently only available to California residents under the CCPA.
You can limit the sharing of your personal information with third parties for certain commercial purposes, such as to inform you of new products and services. Please note that this will not prevent disclosures that are permitted or required by law. We will process your request within 15 days of receiving it.
Please note that even if you select this option, you will continue to receive certain communications from us including marketing offers and survey invitations.
You can request the deletion of the personal information we have about you. Please note that we may keep certain information as permitted or required by law including as needed to:
- Service or maintain your account
- Report information about your account to credit reporting agencies, or
- Comply with a legal obligation
as well as for internal uses such as to identify and prevent fraud, enhance the security of our network and systems, and to enhance the services we provide you.
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You can request access to the personal information we have collected on you, the categories of sources from which the personal information was collected, the business or commercial purpose for which we collected the personal information, the categories of third parties to whom we sold or disclosed the category of personal information for a business purpose, and the business or commercial purpose for which we sold or disclosed the category of personal information. We will generate a “report” that covers personal information we have collected in the previous 12 months.
Your request will generally be processed within 45 days. If additional time is needed, we will inform you of the need for more time, the reason it is needed, and when you can expect your completed report.
A Specific Pieces Report provides you with the specific pieces of personal information that we have about you in the 12 months preceding your request, at a minimum, and for each category of personal information: the categories of sources from which the personal information was collected; the business or commercial purpose for which we collected the personal information; the categories of third parties to whom we sold or disclosed the category of personal information for a business purpose; and the business or commercial purpose for which we sold or disclosed the category of personal information. This report will also identify any personal information information that has been excluded subject to certain state or federal laws.
You will need to provide more information and take further steps to verify your identity in order to obtain a Specific Pieces Report. Additionally, these requests will be burdensome and we will have to work with multiple systems and service providers in order to fulfill your request.
Therefore, it will likely take us more than 45 days to complete these requests and you can expect to receive your Specific Pieces Report within 90 days of your request.
A Specific Pieces Report provides you with the specific pieces of personal information that we have about you in the 12 months preceding your request, at a minimum, and for each category of personal information: the categories of sources from which the personal information was collected; the business or commercial purpose for which we collected the personal information; the categories of third parties to whom we sold or disclosed the category of personal information for a business purpose; and the business or commercial purpose for which we sold or disclosed the category of personal information. This report will also identify any personal information information that has been excluded subject to certain state or federal laws.
You will need to provide more information and take further steps to verify your identity in order to obtain a Specific Pieces Report. Additionally, these requests will be burdensome and we will have to work with multiple systems and service providers in order to fulfill your request.
Therefore, it will likely take us more than 45 days to complete these requests and you can expect to receive your Specific Pieces Report within 90 days of your request.
Important Notes:
- If the information you provide cannot be verified, no changes will be made to any data in our system.
- If we are unable to contact you, no changes will be made to any data in our system.
- If you do not have or use email, then the telephone number provided may be used to validate your request.
- The email you provided may be sent a notice asking for more specific data, proof of identity, and/or proof of ownership of the vehicle information and/or mailing address validation. If you do not respond, no changes will be made to any data in our system.
- If you do not have or use email, then your name and the telephone number provided may be used to validate your request.
- You may also print out the Privacy form, fill it out completely and mail it to: contact@getvia.ai